Scope
This policy applies to payments made through ZPay to Zeet Soft Private Limited (CIN U72900OR2019PTC031034, GSTIN 21AABCZ3710E1ZX), Plot No 330(B), Incubation No 227, 2nd Floor, OCAC Tower, Acharya Vihar Square, Bhubaneswar, Khordha, Odisha 751013, India. Payments are processed by Razorpay in India and by PayPal for all other countries.
Cancellation
You can cancel a subscription at any time by writing to [email protected]. No further invoices are raised after cancellation.
Refunds
If you are not satisfied with our service, tell us and we will refund your payment after deducting the taxes (such as GST) collected on it. Duplicate payments, payments debited without the service being activated, and amounts charged in error are refunded in full. To request a refund, write to [email protected] with your invoice number and transaction ID.
Payments to institutes and service providers
Some invoices on ZPay are raised by an institute or service provider that uses Zeet Soft software (for example a tuition centre or a booking service). That payment goes to the institute or provider, and its own refund policy applies. Contact them first; if you cannot reach them, write to [email protected] and we will help.
Processing time
Approved refunds go back to the original payment method (Razorpay or PayPal) within 5 to 10 working days of approval; your bank or card issuer may take a little longer to show it.